Reference

Terms & Conditions That Govern Your 10cric Account

These terms set out what you agree to when you open an account on 10cric and use any part of the platform — from the slots lobby and…

Account EligibilityDeposit & Withdrawal RulesFair Use PolicyAccount SecurityJurisdiction Compliance
10cric Terms & Conditions That Govern Your 10cric Account
CONTACT OUR TEAM

Reach Us About Any Terms-Related Query

If any clause in these terms is unclear, or you need to raise a concern about how a rule has been applied to your account, our support team is available around the…

Live Chat Start a live chat session directly from the platform at any time. Our agents can clarify specific clauses, walk through account decisions and escalate disputes on the spot without delay.
Email Support Send a detailed query to our support address and we aim to reply within 24 hours. Attach any relevant account screenshots or transaction references so we can resolve your query in a single exchange.
Help Centre Our in-app help centre hosts answers to the most frequently raised terms questions — covering account restrictions, payment processing windows and what happens when a withdrawal is flagged for verification.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Account Practices at 10cric

These six points explain how we manage the information tied to your account, how we secure it, and what rights you hold under these terms.

Data Retention

We retain account data — transaction history, identity verification records, session logs — for as long as your account is…

Cookie Policy

We use functional cookies to keep you logged in and preference cookies to remember your lobby settings.

Account Security

Your account password is stored as a one-way hash — we cannot read it, only verify it.

Withdrawal Verification

Before processing a withdrawal to your UPI handle or Paytm wallet, we verify that the receiving account name matches your…

Requesting Changes

To update personal details such as your registered email, phone number or linked UPI handle, submit a request through live…

Dispute Resolution

If you believe a term has been misapplied to your account — a voided wager, a withheld payout or an…

Answers to Common Questions About These Terms

The questions below address what our account rules actually mean for your day-to-day use — covering eligibility, payments, account closures and how to exercise your rights under these terms.

These terms apply to anyone who opens an account on 10cric. Eligibility depends on whether access is permitted under the laws of your local jurisdiction. If local law does not permit access, these terms do not grant you the right to use the platform.

We may revise these terms when platform features or regulatory conditions change. We publish the updated version on this page and note the date it takes effect. Continuing to use your account after the stated date constitutes acceptance of the revised terms.

We retain your account records — including transaction history and identity documents — for the period required by applicable law after closure. You may request a copy of the data we hold on you by contacting support via live chat or email at any time.

Withdrawals are verified to confirm that the destination UPI handle or Paytm wallet matches the name on your verified account. This process usually completes in under four hours. If verification cannot be completed, we contact you with a specific explanation and the documents we need.

Send a formal dispute email to our support address, referencing your account ID and the specific decision you are challenging. We will respond in writing within 72 hours, citing the exact clause and our reasoning, so you have a clear record of the outcome.

These terms permit deposits and withdrawals through the payment methods listed in your account wallet — including UPI, Paytm and PhonePe. Each method is subject to the processing windows described in the payments section, and your wallet must be verified before the first withdrawal.

The fair use clause prohibits using your account in ways that manipulate game outcomes, exploit technical errors, or coordinate activity across multiple accounts. Violations may result in account suspension and forfeiture of affected balances, as detailed in the enforcement section of these terms.