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How 10cric Handles Your Personal Data

At 10cric, we are transparent about what personal data we collect, why we collect it, and how long we keep it.

Data collected only as neededYour right to access and deleteSecure storage practicesUPI, Paytm, PhonePe transaction data protectedContact us to exercise your rights

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What This Privacy Policy Covers

10cric Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you create an account, make deposits via UPI, Paytm or PhonePe, browse our lobby, or contact our support team. The scope of data protection rights available to you depends on local law in your region, and this

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policy applies where local law permits our services to operate. We collect information such as your name, contact details, payment identifiers, and device data. That data is used to run your account, process withdrawals, prevent fraud, and improve how the platform responds to your activity. We
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do not sell personal data to third parties. Data shared with payment processors like UPI or Paytm is limited strictly to what is required to complete a transaction. We review our data practices regularly and update this policy when our processes change.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or request deletion of your personal data, our privacy team is available through the channels below.

In-Account Messaging Log in to your 10cric account and use the support chat to submit a data request. Your identity is verified automatically through your account session, which speeds up processing.

Email Privacy Request Send your request to our dedicated privacy address. Include your registered email and the nature of your request — access, correction, or deletion — so we can route it to the right team.

Live Support Agent Our live support agents are available around the clock and can log a formal data request on your behalf, though complex data queries are typically handled by the privacy team directly.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

From the moment you open your account to every deposit you make via UPI or PhonePe, your data moves through encrypted connections and is stored on access-controlled servers.

Encrypted Data Storage

All personal data — including your name, contact details and payment identifiers — is stored using encryption at rest.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Security Measures

Your account is protected by password hashing and optional two-factor verification.

Data Retention Schedule

We keep your account data for as long as your account is active and for a period after closure as…

Your Right to Request Changes

You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion where no…

Third-Party Data Sharing Limits

We share data with payment processors, identity verification providers and fraud-prevention services only to the extent required for those functions.

Common Questions About Your Privacy at 10cric

The questions below address the data rights and privacy practices our account holders ask about most. If your question is not covered here, reach out through in-account chat or email and our privacy team will respond within 30 days.

We collect your name, email address, phone number, date of birth and address during account creation. Once you transact, we also store payment identifiers from UPI, Paytm or PhonePe and the device information associated with your login sessions.

Payment data is passed to the relevant payment processor — UPI, Paytm or PhonePe — only to complete the transaction. We store a transaction reference for your account history but do not store full payment credentials on our own servers.

Yes. Submit a data access request through in-account messaging or by email. We will compile and deliver a copy of your personal data within 30 days. Where the volume of data is large, we may request up to an additional 30 days.

Contact our privacy team via in-account chat or email with a deletion request. We will remove your data where no legal obligation — such as financial record-keeping rules — requires us to keep it. We will confirm what has been deleted and what must be retained.

We use essential cookies to keep your session active and analytics cookies to understand platform usage. Essential cookies cannot be disabled as they are required for the platform to function. Analytics cookies can be turned off through the cookie settings in your account.

Some of our data processors, such as fraud-prevention and identity-verification providers, operate internationally. When data is transferred outside India, we ensure appropriate safeguards are in place as required by applicable data protection law.

After account closure, we retain personal data for the period required under applicable Indian financial and anti-fraud regulations. Once that retention period ends, your data is securely deleted from our systems.

How 10cric Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect and Respect Your Data

Encrypted Data Storage

Cookie Controls

Account Security Measures

Data Retention Schedule

Your Right to Request Changes

Third-Party Data Sharing Limits

Common Questions About Your Privacy at 10cric

01 What personal data does 10cric collect when I open an account?

02 How is my UPI or Paytm payment data handled?

03 Can I request a copy of all the data 10cric holds about me?

04 How do I ask 10cric to delete my personal data?

05 Does 10cric use cookies, and can I opt out?

06 Will my data ever be shared with third parties outside India?

07 How long does 10cric keep my account data after I close my account?

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